Privacy Policy

Cookies

Who we are

Our website address is: http://velvetvenus.se.

General policy

We will strive to keep your data private and safe and we will never transfer your data to any third party for their commercial usage. We will only use your name and address when sending you orders. Your email address will only be used for promotional purposes if you agree to us using your email for that purpose. Our server is located in Germany under the supervision of a very safe company, we use SSL certificates and also Cloudflare to increase the safety of data on our website. You can always ask us to delete all your data or send you a copy of all the data we have from you through our email: [email protected]

 

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Once you upload images or videos to our website, you agree to transfer the ownership of the media to us.

COOKIE POLICY

Last updated May 10, 2023

This Cookie Policy explains how VelvetVenus uses cookies and similar technologies to recognize you when you visit our website at https://velvetvenus.se . It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases, we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, VelvetVenus) are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Website for advertising, analytics, and other purposes. This is described in more detail below.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies.

The specific types of first- and third-party cookies served through our Website and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

general cookies

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

How can I control cookies on my browser?

As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information. The following is information about how to manage cookies on the most popular browsers:

 

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit:

 

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our Website or opened an email including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Do you use Flash cookies or Local Shared Objects?

Websites may also use so-called “Flash Cookies” (also known as Local Shared Objects or “LSOs”) to, among other things, collect and store information about your use of our services, fraud prevention, and for other site operations.

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel. You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash Cookies (referred to “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash Cookies that are not being delivered by the operator of the page you are on at the time).

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with our services or online content.

Do you serve targeted advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. They can accomplish this by using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details, or other details that directly identify you unless you choose to provide these.

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at [email protected]

 

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Other important things to know:

  • As you explore our website, we automatically collect information regarding your visit and browsing behavior. This encompasses various aspects, such as your preferred browser, search inquiries encompassing words, products, and categories, as well as your IP address, network location, and device details (whether it be a computer, mobile phone, or tablet). These valuable insights empower us to elevate your user experience, fine-tune our functionalities, and devise pertinent marketing approaches. Rest assured, this data is gathered in an anonymous manner, making it impossible to trace it back to you. To accomplish this objective, we leverage the capabilities of Google Analytics services.
  • Upon subscribing to our newsletter, we retain your name and email address for the purpose of staying in touch with you. Please note that we uphold a strict policy of not disclosing this information to any third party. It is important to acknowledge that we utilize the services of Mailchimp to deliver emails to you. For a comprehensive understanding of how Mailchimp handles data, we encourage you to review their privacy policy, which can be accessed here.
  • In the event that you make a purchase on our website or engage in communication with us via our platform, we securely store the information you provide, including your name, address, email address, telephone number, payment method, delivery preferences, IP address, and details pertaining to the products you have acquired, including any potential returns. Our collection of this data serves two primary objectives. Firstly, it enables us to fulfill your orders efficiently, manage returns and address any concerns or complaints that may arise. Secondly, we gather information related to purchases made on our website in order to adhere to legal requirements pertaining to accounting practices. It is worth noting that we register your IP address in order to proactively prevent and combat fraudulent activities.
  • To ensure the smooth and efficient delivery of the products you have purchased, we collaborate with shipping carriers such as DHL, PostNord, and other relevant providers. In order to facilitate this process, we may share necessary details with these carriers. The shared information typically includes your name, address, email address, order number, telephone number, and delivery preferences. It is important to note that in situations where the products are not readily available in our warehouse, we may need to share your data with the manufacturer or another company involved in the delivery process. We want to emphasize that all our partners are located within the European Union, and they strictly adhere to EU regulations concerning data protection and privacy. If you have any concerns regarding the sharing of your data and wish to inquire about specific details, please feel free to reach out to us via email. We will promptly respond and provide you with information about whether your data has been shared, as well as the purpose behind such sharing.
  • As part of our operations, we collaborate with external partners who assist us in various aspects such as technical maintenance, website enhancements, newsletter subscriptions, participation in competitions, pop-ups, targeted marketing, and rating our business and products. In this context, your name and email address may be shared with these partners. However, it’s important to note that this sharing of information only occurs in connection with your purchase of goods on our website, we only use websites that are bound to EU regulations. In case you are wondering who your data has been shared with for technical reasons, you can send us an email and we will give you a list.
  • In order to enhance our services, we collaborate with various third-party data processors, including Google Analytics, which are based outside the European Union, specifically in the United States. However, we want to assure you that the transfer of personal data to these processors in countries outside the EU is accompanied by appropriate transfer guarantees. We have taken measures to ensure the protection of your personal data during the transfer process. Specifically, we rely on the European Commission’s Standard Contractual Clauses, which establish robust safeguards for the secure transfer of personal data. These contractual clauses help maintain the level of protection required by EU data protection regulations.
  • You possess the right to request information regarding the data that is stored concerning you, including the purposes for which the data is being processed, the categories of personal data collected, the recipients with whom the data is shared, how the data is handled, and the sources from which the data about you is obtained. If you wish to obtain a copy of the personal data we have stored and processed, kindly submit a written request to us via [email protected]. We will promptly provide you with the requested information via email. It’s important to note that we will exclude any personal data that can be linked to the email address used to make the request. This means that you can only request information associated with the email address used to contact us and not any other email address.
  • We recognize your right to request the correction of any inaccurate personal data to ensure that our records contain correct and up-to-date information while delivering our services. If you come across any incorrect information in the personal data we have registered about you, please inform us in writing by sending an email to our customer service. We will promptly address your concerns and take the necessary measures to rectify and update the information accordingly
  • Under specific circumstances, you have the right to request that the processing of your personal data be restricted to storage only, if you believe that the information we have about you is inaccurate. This means that during the restriction period, we will refrain from any further processing of your personal data, except for its storage, unless you provide us with your explicit consent or there is a legal obligation to do so. Please reach out to us if you believe that your personal data requires such limitation, and we will promptly assess your request in accordance with applicable data protection laws.
  • In certain situations, you hold the right to receive a copy of the personal data you have provided to us in a machine-readable format. This empowers you to obtain and utilize the data for your own purposes or transmit it to another data controller, should you wish to do so. This right grants you greater control over your personal data and simplifies its portability across various services or platforms.
  • Under certain circumstances, you have the right to request a machine-readable copy of the personal data you have provided to us. This format enables you to access and use the data for your own purposes or transfer it to another data controller, if you wish. This right gives you greater control over your personal data and facilitates its portability across different services or platforms.
  • You retain the right to withdraw your consent for direct marketing, such as newsletters. If you wish to exercise this right and withdraw your consent, kindly send a written request to us at [email protected]. you can also unsubscribe from our newsletter directly in the footer of the emails you have received from us
  • You have the right to lodge a complaint regarding the handling of your personal data by our business. To file a complaint, you can submit it in writing to the Swedish Data Protection Authority at Box 8114, 104 20 Stockholm. Alternatively, you may choose to send your complaint via email to [email protected] or contact the Swedish Data Protection Authority by phone at 08-657 61 00.
  • The data collected regarding your usage of our services will be retained for a period of 2 years, after which it will either be deleted or kept in an anonymized form, making it impossible to trace back to you. It’s important to note that this timeframe assumes no interaction with our business services during this period. Interactions include activities such as visiting our website, placing orders, participating in competitions, reading or clicking on emails, ads, and pop-ups, among others.
  • The personal data collected as part of your subscription to our newsletter will be deleted within a maximum of 2 years from the date of the last newsletter sent to you. However, it’s important to note that for your data to be deleted, you need to withdraw your consent to receive future newsletters. Once you have officially withdrawn your consent, we will promptly proceed with the deletion of your personal data associated with the newsletter subscription.
  • In general, the personal data collected in relation to orders placed on our website will be either deleted or anonymized after a period of 5 years from the end of the calendar year in which the purchase was made. This ensures that the data cannot be traced back to you. However, there may be situations where we determine a legitimate need to retain the information for a longer duration. In such cases, we will ensure that appropriate safeguards are implemented to protect your personal data during the extended storage period.
  • The accounting information of the business is retained for a period of 7 years, which includes the end of the financial year. This duration is in compliance with standard accounting practices and legal requirements. During this time, the data is securely stored to ensure accuracy in financial reporting and compliance with applicable regulations.
  • The personal data collected when you contacted our customer service will be retained for a period of 3 years from your last interaction with us. After this period, the data will be securely deleted to protect your privacy and ensure compliance with applicable regulations. We prioritize the safeguarding of your personal information and adhere to strict data retention practices.
  • The information collected in connection with cooperation agreements will be retained until no later than 2 years after the conclusion of our last collaboration with you. This retention period allows us to maintain necessary records during the collaboration and for a reasonable period thereafter. After the specified time, the information will be securely deleted to safeguard your privacy and comply with data protection guidelines. We take your privacy seriously and strive to uphold data protection standards throughout our cooperation.
  • The information collected in connection with questionnaires will be deleted promptly once the survey has been completed and compiled. The collected information will only be published in an anonymized form, ensuring that no personally identifiable data is disclosed. However, if a respondent has explicitly consented to the publication of their data, exceptions may be made in accordance with their consent. In such cases, the data will be deleted as soon as the questionnaire becomes irrelevant or is no longer needed. Safeguarding respondent privacy and adhering to data protection principles are of utmost importance to us.
  • Access to your personal data is strictly restricted to authorized personnel within our company who have a legitimate need to access it in order to fulfill their work responsibilities. We maintain rigorous access controls, ensuring that only individuals with authorized access can handle the data necessary for their duties. This rigorous approach guarantees that your personal data is handled securely and in compliance with relevant privacy regulations. Safeguarding the protection and confidentiality of your information is our paramount concern.

If you have any questions or complaints please reach us through:  [email protected]

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