Terms and conditions

Terms and Conditions

Last updated: May 10, 2023

Please read these terms and conditions carefully before shopping from us!

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.


For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Country refers to: Sweden
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to VelvetVenus, Stockholm, Sweden.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Service refers to the Website.
  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. This Terms and Conditions agreement has been created with the help of the TermsFeed Terms and Conditions Generator.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to Velvet Venus, accessible from velvetvenus.se
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.


We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose..

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

all products are subject to availability, in case you order a product that has become unavailable or out of stock, you can ask for a refund or wait for us to make the product available again. prices for products might change however it will always be transparent and we won’t process any order without your consent to the changes.

we reserve the right to cancel any order, in case of you paying an amount, the money will be refunded to you.

Intellectual property

We are the owner of the licensee of all intellectual property rights in our Services, Including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services as well as the trademarks, service marks, and logos contained therein.

Submissions: By directly sending us any question, comment, suggestion, idea, feedback, or other information about the Services (“Submissions”), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

Contributions: The Services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the Services, including but not limited to text, writings, video, audio, photographs, music, graphics, comments, reviews, rating suggestions, personal information, or other material (“Contributions”). Any Submission that is publicly posted shall also be treated as a Contribution.

You understand that Contributions may be viewable by other users of the Services and possibly through third-party websites


We make sure every product we are selling is body-safe and follows the EU and Swedish regulations, however, there is a possibility of hurting yourself or others with some of the products we are selling if you are not familiar with the correct use of the product. we try to educate on the correct use of the products and you can also research about how to use specific products before using them. in case of hurting yourself or others with our products due to being unfamiliar with the correct use of the product, we will not accept any liability.


We only sell to people above 18. By ordering from our website you confirm that you are at least 18.

Privacy policy

please read our privacy policy carefully and if you have questions or misunderstandings regarding it reach us through our email mentioned in this page.

Return policy

You can read our return policy here.


We fully comply with the Swedish Consumer Purchase Act, which grants you a 3-year right to file a complaint. If you discover any faults or defects in a product, it is essential to notify us of the issue no later than 3 years after you received the product, or within 2 months of discovering the defect or deficiency. In the event of disputes, we adhere to the decisions made by the reklamationsnämnden (Swedish National Board for Consumer Disputes).

To initiate a complaint process, please follow these steps:

  1. Contact us via email at [email protected] or through this form.
  2. If you are dissatisfied with our proposed resolution to your complaint, you can file a complaint with ARN (Allmänna reklamationsnämnden) by sending it to Box 174, 101 23 Stockholm or emailing [email protected]. You can find more information on their website: https://www.arn.se/.

Additionally, you have the option to submit your complaint to the European Commission through their online platform at http://ec.europa.eu/odr.

When submitting a complaint, please include our email address: [email protected], for reference.

We are committed to addressing and resolving any complaints in a fair and efficient manner.

Governing Law

The EU and Swedish laws, excluding their conflicts of law rules, shall govern these Terms and Your use of the Service. In case of any unintentional contradictions between our terms and conditions and the EU and Swedish Laws, we see ourselves as obliged to uphold those laws. We test our products and we make sure that our products follow all the Eu and Swedish laws, however in case of a product failing to meet the required laws, please report it to our email so we can stop selling the product. If you find any aspect of our marketing misleading including the description of our products, you can also report it to our email so we can stop selling the product. in case you have bought a product that hasn’t met our marketing or the EU and Swedish laws, you are eligible for a full refund.

Disputes Resolution

If You have any concerns or disputes about the Service, You agree to first try to resolve the dispute informally by contacting the Company.


we strive to deliver all orders within a 3-working days framework. in case the delivery time is changed, the customer will be informed as soon as possible.

In case we have run out of a particular product the customer has ordered, we will ask one of our wholesalers to directly send the order to the customer to save time. In such cases, all the extra costs will be covered by us, and the delivery date will be maximum 4 working days.

Information Disclaimer

The information provided by this website and our social media is for general informational purposes only. All information on the Site and our social media is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability. availability, or completeness of any information on the Site or our social media content. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR OUR SOCIAL MEDIA CONTENT OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE AND OUR SOCIAL MEDIA CONTENT. YOUR USE OF THE SITE AND OUR SOCIAL MEDIA CONTENT AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE AND OUR SOCIAL MEDIA CONTENT IS SOLELY AT YOUR OWN RISK.

Severability and Waiver


If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


Except as provided herein, the failure to exercise a right or to require the performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service.
You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

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